Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

cannot view my email in mozilla but can in ie

  • 2 uphendule
  • 1 inale nkinga
  • 8 views
  • Igcine ukuphendulwa ngu cor-el

razorj95
razorj95
more options

when I go to my homepage on Mozilla and sign in to my email acct with Comcast it loads. when I click on open inbox it opens but does not load....it just shows a spinning circle of blue dots

when I go to my homepage on Mozilla and sign in to my email acct with Comcast it loads. when I click on open inbox it opens but does not load....it just shows a spinning circle of blue dots

All Replies (2)

satheesh840
satheesh840
more options

Check whether u goven permission for java plug in to load.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.