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Firefox not opening webpages trouble shoot told me to go to help>trouble shoot restart then it crashed tried to open firefox after filling out crash nothing

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  • Igcine ukuphendulwa ngu cor-el

klkuppe01
klkuppe01
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IFirefox not opening webpages trouble shoot told me to go to help>trouble shoot restart then it crashed tried to open firefox after filling out crash nothing. I installed firefox again like it said after install instead of opening crash report appeared. Tried to open in safe mode would.t open. What's next. Here's the report id # Crash ID: bp-1a593bb9-a044-4568-bfb8-c2d612131012 tried steps below don't work because can't get into firefox

IFirefox not opening webpages trouble shoot told me to go to help>trouble shoot restart then it crashed tried to open firefox after filling out crash nothing. I installed firefox again like it said after install instead of opening crash report appeared. Tried to open in safe mode would.t open. What's next. Here's the report id # Crash ID: bp-1a593bb9-a044-4568-bfb8-c2d612131012 tried steps below don't work because can't get into firefox

All Replies (8)

philipp
philipp
  • Moderator
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hello klkuppe01, this kind of crash will be apparently fixed in firefox 25, the next version of the browser. you could test it with firefox beta right now: https://www.mozilla.org/firefox/beta/

klkuppe01
klkuppe01 Umnikazi wombuzo
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Did not work do I have to uninstall the firefox that doesn't work first

philipp
philipp
  • Moderator
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yes, you might want to uninstall the currently installed firefox version first (but make sure NOT to check the remove personal data option in order to keep your bookmarks, passwords, etc.)

klkuppe01
klkuppe01 Umnikazi wombuzo
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I uninstalled and then installed again at the end of the download pop window said unable to complete download at this time. Later it finished installing I tried to open fire fox and it opened with a blank screen just borders. Should I do a system restore to previous date?

klkuppe01
klkuppe01 Umnikazi wombuzo
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Attached is a screenshot of how it oprns

philipp
philipp
  • Moderator
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does the following article apply to your situation: Firefox opens with a transparent or blank window?

klkuppe01
klkuppe01 Umnikazi wombuzo
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Sorry to bother you Phillip any other suggestions?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Does it help if you start Firefox in Safe Mode or with hardware acceleration disabled?

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.