Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

FF 24 + sync = crash. Why?

  • 2 uphendule
  • 1 inale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu cor-el

more options

Using Firefox 24.0 + Android 4.0.4 + LG VS840 but had same problem with FF 23.0. Install FF on phone, works fine. Activate Sync, FF crashes every time I touch the address bar. So no bookmark access. I've activated sync with Pair Device option and with Recovery Key option- same thing. Is there a limit to the number of bookmarks? Some bookmarks are direct to my office server. Are there specific bookmarks that might corrupt the sync with mobile?

Using factory keyboard, syncing only bookmarks and passwords. Don't know what else to do here. Firefox becomes completely unusable.

Using Firefox 24.0 + Android 4.0.4 + LG VS840 but had same problem with FF 23.0. Install FF on phone, works fine. Activate Sync, FF crashes every time I touch the address bar. So no bookmark access. I've activated sync with Pair Device option and with Recovery Key option- same thing. Is there a limit to the number of bookmarks? Some bookmarks are direct to my office server. Are there specific bookmarks that might corrupt the sync with mobile? Using factory keyboard, syncing only bookmarks and passwords. Don't know what else to do here. Firefox becomes completely unusable.

All Replies (2)

more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. The Firefox cache temporarily stores images, scripts, and other parts of websites while you are browsing.
Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies, do the following:

  1. Tap the menu icon located at the top right corner. This is the icon with 3 bars. On older Android devices you'll have to press the hardware menu key and then tap More.
  2. Tap Settings.
  3. After that, you will be taken to the settings screen. In the settings screen, look under the section Privacy & Security and select Clear private data.
  4. You will then be taken to a list of what can be cleared. Select the following 2 for deletion:
    • Cookies & active logins
    • Cache
  5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.


Did this help you with your problems? Please let us know!

more options