Why am I getting blank pages?
For the past few days Firefox has been showing blank pages. This primarily happens on sites where I am trying to download games or looking for game info. For example,if I am at a game site and I find a game I like and click to download I get one or more blank pages.When I close them the page I want is under the blanks ones. What might be causing this and is there a fix? Thanks for any help.
All Replies (7)
One possibility is that these windows are pop-up ads, but you are using an add-on or external software that blocks the ad page, leaving the window blank. Is there anything in the address bar of the windows showing what page was intended to load?
I am using pop up blockers. Basically the page just says Mozilla or Firefox on the header along with a bunch of letters and numbers. Like I said this just started a few days ago
So the pages are not blank, they are a jumble of letters and numbers? Or the addresses of the pages are a jumble of letters and numbers?
I'm having a hard time picturing this...
On these pages, can copy the addresses from the address bars (or right-click the page and use View Page Info to find the address) and paste them into a reply here?
Okulungisiwe
It looks like this- http://gir.driveropti.net/sd/dw31.html?u=http%3A%2F%2Fgir.driveropti.net%2Fsd%2Fapps%2Ffusionx%2F0.0.4.html%3Faff%3D2040-4033&p=Remarkit&a=&c=2040-4033&b=firefox&bv=27&t1=1394847334237&tt=1394847334237&r=www.atarata.com&ua=0&n=yb_fusionx&sn=&mpa=0&mp=0 There was more but this should give you an idea of what I am talking about
You can restart Firefox in Safe Mode using
Help > Restart with Add-ons Disabled
In the dialog , click "Start in Safe Mode" (not Reset)
Here is the link :- https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
If Firefox behaves better in Safe Mode, the most likely culprit is an extension.
This article might help you track it down and remove it: Remove gir.driveropti.net pop-up ads (Virus Removal Guide).
Any luck?
Can you attach a screenshot?
- http://en.wikipedia.org/wiki/Screenshot
- https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.