Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Youtube videos refreshing automatically after 3-5 seconds. The resolution quality options also disappear when it happens. What's causing this?

  • 1 baphendule
  • 3 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

more options

After clicking on a youtube video it will play for 3-5 seconds. Then the video will refresh (not the entire site). The gear that allows you to change quality will still be there but when I click it all of the quality options disappear. Then the video plays fine but I'm stuck watching it in 480p. It doesn't happen on chrome or even when I play a youtube video in a private window! This started happening about a week ago and it's getting really annoying watching 480p videos and listening to the first 3-5 seconds of every video twice.

After clicking on a youtube video it will play for 3-5 seconds. Then the video will refresh (not the entire site). The gear that allows you to change quality will still be there but when I click it all of the quality options disappear. Then the video plays fine but I'm stuck watching it in 480p. It doesn't happen on chrome or even when I play a youtube video in a private window! This started happening about a week ago and it's getting really annoying watching 480p videos and listening to the first 3-5 seconds of every video twice.

Isisombululo esikhethiwe

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (1)

more options

Isisombululo Esikhethiwe

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.