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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I keep getting a message about video player update. What's going on? Why do I need this? Prove that I do - too many viruses out there to just download something

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A page keeps popping up saying FIREFOX wants me to download this video player. I'm leery of downloading anything these days with the Heartbleed virus out there

A page keeps popping up saying FIREFOX wants me to download this video player. I'm leery of downloading anything these days with the Heartbleed virus out there

Isisombululo esikhethiwe

If you get a pop-up message asking to update or install other software then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

You should only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.

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Isisombululo Esikhethiwe

If you get a pop-up message asking to update or install other software then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

You should only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.