Support forum - How to escalate

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Escalate a support question

Getting help from fellow contributors

If you get stuck on a difficult support question, you can use the Support Forum Contributors to discuss difficult questions or to see if other contributors are able to help. The SUMO Matrix room is another place to ask for help.

Contact an admin

Please see [Attn Admin] How the community can reach an Admin and when you might want to to learn how the community can reach an admin and when you might want to do so.

Complete Forum Support Guidelines

Are you interested in supporting Firefox (and other Mozilla's products) users by answering support questions? Please follow these guidelines that will help explain how we do things:

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