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Why Can't I login into a gmail account with TB 45.1.1?

  • 1 cavab
  • 1 has this problem
  • 3 views
  • Last reply by christ1

Snarli
Snarli
more options

Ok, I've read loads of forum posts about this problem and tried all the measures I could (no 2 step authentication, less secure apps on, deleted account and tried to set it up again without success).

I have three gmail account through TB client and one of them just will not let me in anymore. I've logged into the account just fine in Firefox and I've been through account recovery twice with Gmail and still it will not let me in. As soon as I try to login to this account it takes me through to gmail login and asks for my password, then tells me 'gmail cannot verify this account at this time.' My other two accounts work just fine. It's totally doing my head in! If anyone can help I would most eternally grateful.

Thanks.

My Troubleshooting report: 


 Application Basics

   Name: Thunderbird
   Version: 45.1.1
   User Agent: Mozilla/5.0 (Windows NT 6.3; rv:45.0) Gecko/20100101 Thunderbird/45.1.1
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160526140950
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) www.kyndar.net:993, SSL, passwordCleartext
     OUTGOING: , www.kyndar.net:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account5:
     INCOMING: account5, , (imap) imap.gmx.com:993, SSL, passwordCleartext
     OUTGOING: , mail.gmx.com:465, SSL, passwordCleartext, true

   account6:
     INCOMING: account6, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account7:
     INCOMING: account7, , (im) prpl-gtalk, plain, 0

   account8:
     INCOMING: account8, , (imap) imap.gmx.com:993, SSL, passwordCleartext
     OUTGOING: , mail.gmx.com:465, SSL, passwordCleartext, true

   account9:
     INCOMING: account9, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions
   Google Search for Thunderbird, 1.0, true, gsearch@standard8.plus.com
   Lightning, 4.7.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 307200
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.1.1
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: ca8f4620-30a6-4682-b917-f0a78a48c1e
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1466171672
     places.history.expiration.transient_current_max_pages: 33764
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) HD Graphics
     Vendor ID: 0x8086
     Device ID: 0x0f31
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 10.18.10.3910
     Driver Date: 8-13-2014
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.3.9600.18123)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.12
     4.12

     NSS
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS Util
     3.21.1
     3.21.1

     NSS SSL
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS S/MIME
     3.21.1 Basic ECC
     3.21.1 Basic ECC
Ok, I've read loads of forum posts about this problem and tried all the measures I could (no 2 step authentication, less secure apps on, deleted account and tried to set it up again without success). I have three gmail account through TB client and one of them just will not let me in anymore. I've logged into the account just fine in Firefox and I've been through account recovery twice with Gmail and still it will not let me in. As soon as I try to login to this account it takes me through to gmail login and asks for my password, then tells me 'gmail cannot verify this account at this time.' My other two accounts work just fine. It's totally doing my head in! If anyone can help I would most eternally grateful. Thanks. My Troubleshooting report: Application Basics Name: Thunderbird Version: 45.1.1 User Agent: Mozilla/5.0 (Windows NT 6.3; rv:45.0) Gecko/20100101 Thunderbird/45.1.1 Profile Folder: Show Folder (Local drive) Application Build ID: 20160526140950 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) www.kyndar.net:993, SSL, passwordCleartext OUTGOING: , www.kyndar.net:465, SSL, passwordCleartext, true account4: INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account5: INCOMING: account5, , (imap) imap.gmx.com:993, SSL, passwordCleartext OUTGOING: , mail.gmx.com:465, SSL, passwordCleartext, true account6: INCOMING: account6, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account7: INCOMING: account7, , (im) prpl-gtalk, plain, 0 account8: INCOMING: account8, , (imap) imap.gmx.com:993, SSL, passwordCleartext OUTGOING: , mail.gmx.com:465, SSL, passwordCleartext, true account9: INCOMING: account9, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true Crash Reports Extensions Google Search for Thunderbird, 1.0, true, gsearch@standard8.plus.com Lightning, 4.7.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 307200 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.1.1 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: ca8f4620-30a6-4682-b917-f0a78a48c1e mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1466171672 places.history.expiration.transient_current_max_pages: 33764 plugin.importedState: true Graphics Adapter Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0f31 Adapter RAM: Unknown Adapter Drivers: igdumdim32 igd10iumd32 igd10iumd32 Driver Version: 10.18.10.3910 Driver Date: 8-13-2014 Direct2D Enabled: false DirectWrite Enabled: false (6.3.9600.18123) ClearType Parameters: ClearType parameters not found WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.21.1 Basic ECC 3.21.1 Basic ECC NSS Util 3.21.1 3.21.1 NSS SSL 3.21.1 Basic ECC 3.21.1 Basic ECC NSS S/MIME 3.21.1 Basic ECC 3.21.1 Basic ECC

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

See if this article helps. https://support.google.com/accounts/answer/6009563

Since you set 'Authentication type' to 'OAuth2' already, there is no need to allow less secure apps. Make sure to use your main account password, and not an app password you may have created.