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crashing

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Dear sir, over the last few weeks Thunderbird has been crashing, this is to adding files or downloading files, over the years that i have been using this program, i never have had this problem. also i dont know if this is also a problem,

i have in my inbox over 1gig and other files that are from 10 to 150mb in size.

this is the latest crash report form saving a file to my hard drive

BuildID: 20240912165517

CrashTime: 1726639577 InstallTime: 1726638587 ModuleSignatureInfo: {"Adobe Inc.":["CoreSync_x64.dll"],"Apple Inc.":["mdnsNSP.dll"],"Bitdefender SRL":["atcuf64.dll","bdhkm64.dll","gemmauf64.dll"],"Microsoft Corporation":["FileSyncShell64.dll","MSOXMLMF.DLL"],"Microsoft Windows":["msvcp_win.dll","combase.dll","msxml3.dll","ntshrui.dll","wpdshext.dll","PlayToDevice.dll","cscui.dll","PortableDeviceApi.dll","dui70.dll","explorerframe.dll","linkinfo.dll","wscapi.dll","thumbcache.dll","EhStorShell.dll","wpnapps.dll","twinapi.dll","Windows.FileExplorer.Common.dll","wdmaud.drv","Windows.Storage.Search.dll","dbgcore.dll","Windows.Security.Integrity.dll","edputil.dll","Windows.StateRepositoryPS.dll","ondemandconnroutehelper.dll","cscapi.dll","ksuser.dll","mpr.dll","winmmbase.dll","msacm32.dll","wininet.dll","msxml6.dll","DevDispItemProvider.dll","dataexchange.dll","dlnashext.dll","duser.dll","midimap.dll","ktmw32.dll","msacm32.drv","StructuredQuery.dll","atlthunk.dll","oleacc.dll","comctl32.dll","GdiPlus.dll","usp10.dll","TextShaping.dll","DWrite.dll","dbghelp.dll","Windows.UI.Immersive.dll","InputHost.dll","Windows.Globalization.dll","davclnt.dll","urlmon.dll","Windows.UI.dll","srvcli.dll","iertutil.dll","samcli.dll","ntlanman.dll","directmanipulation.dll","BCP47mrm.dll","TextInputFramework.dll","EhStorAPI.dll","Bcp47Langs.dll","NetworkExplorer.dll","OneCoreUAPCommonProxyStub.dll","davhlpr.dll","ColorAdapterClient.dll","drprov.dll","mscms.dll","twinapi.appcore.dll","WindowManagementAPI.dll","msimg32.dll","avrt.dll","FWPUCLNT.DLL","xmllite.dll","rasadhlp.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","wsock32.dll","winhttp.dll","samlib.dll","MMDevAPI.dll","winmm.dll","AudioSes.dll","d2d1.dll","d3d11.dll","dcomp.dll","dhcpcsvc.dll","CoreUIComponents.dll","wtsapi32.dll","CoreMessaging.dll","nlaapi.dll","dhcpcsvc6.DLL","apphelp.dll","winnsi.dll","usermgrcli.dll","version.dll","wshbth.dll","WinTypes.dll","policymanager.dll","propsys.dll","globinputhost.dll","WindowsCodecs.dll","uxtheme.dll","dwmapi.dll","rmclient.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","winsta.dll","secur32.dll","msvcp110_win.dll","wkscli.dll","ntmarta.dll","umpdc.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","powrprof.dll","mswsock.dll","CRYPTBASE.DLL","wldp.dll","msasn1.dll","devobj.dll","userenv.dll","sspicli.dll","profapi.dll","gdi32full.dll","win32u.dll","wintrust.dll","ucrtbase.dll","bcrypt.dll","KERNELBASE.dll","cfgmgr32.dll","crypt32.dll","bcryptPrimitives.dll","shlwapi.dll","user32.dll","coml2.dll","nsi.dll","msvcrt.dll","imm32.dll","clbcatq.dll","oleaut32.dll","msctf.dll","advapi32.dll","ole32.dll","psapi.dll","gdi32.dll","shell32.dll","SHCore.dll","ws2_32.dll","setupapi.dll","sechost.dll","rpcrt4.dll","kernel32.dll","ntdll.dll","MsftEdit.dll","TaskFlowDataEngine.dll","cdp.dll","NETAPI32.dll","OneCoreCommonProxyStub.dll","npmproxy.dll","dsreg.dll","kbdus.dll","netprofm.dll","resourcepolicyclient.dll","LOGONCLI.DLL","cryptsp.dll","comdlg32.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","rnp.dll","gkcodecs.dll","nss3.dll","freebl3.dll","mozglue.dll","nssckbi.dll","softokn3.dll","lgpllibs.dll"]} ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: esr StartupTime: 1726638586 SubmittedFrom: Client Throttleable: 1 UptimeTS: 991.0 Vendor: Version: 128.2.1 WindowsErrorReporting: 1 This report also contains technical information about the state of the application when it crashed.

Dear sir, over the last few weeks Thunderbird has been crashing, this is to adding files or downloading files, over the years that i have been using this program, i never have had this problem. also i dont know if this is also a problem, i have in my inbox over 1gig and other files that are from 10 to 150mb in size. this is the latest crash report form saving a file to my hard drive BuildID: 20240912165517 CrashTime: 1726639577 InstallTime: 1726638587 ModuleSignatureInfo: {"Adobe Inc.":["CoreSync_x64.dll"],"Apple Inc.":["mdnsNSP.dll"],"Bitdefender SRL":["atcuf64.dll","bdhkm64.dll","gemmauf64.dll"],"Microsoft Corporation":["FileSyncShell64.dll","MSOXMLMF.DLL"],"Microsoft Windows":["msvcp_win.dll","combase.dll","msxml3.dll","ntshrui.dll","wpdshext.dll","PlayToDevice.dll","cscui.dll","PortableDeviceApi.dll","dui70.dll","explorerframe.dll","linkinfo.dll","wscapi.dll","thumbcache.dll","EhStorShell.dll","wpnapps.dll","twinapi.dll","Windows.FileExplorer.Common.dll","wdmaud.drv","Windows.Storage.Search.dll","dbgcore.dll","Windows.Security.Integrity.dll","edputil.dll","Windows.StateRepositoryPS.dll","ondemandconnroutehelper.dll","cscapi.dll","ksuser.dll","mpr.dll","winmmbase.dll","msacm32.dll","wininet.dll","msxml6.dll","DevDispItemProvider.dll","dataexchange.dll","dlnashext.dll","duser.dll","midimap.dll","ktmw32.dll","msacm32.drv","StructuredQuery.dll","atlthunk.dll","oleacc.dll","comctl32.dll","GdiPlus.dll","usp10.dll","TextShaping.dll","DWrite.dll","dbghelp.dll","Windows.UI.Immersive.dll","InputHost.dll","Windows.Globalization.dll","davclnt.dll","urlmon.dll","Windows.UI.dll","srvcli.dll","iertutil.dll","samcli.dll","ntlanman.dll","directmanipulation.dll","BCP47mrm.dll","TextInputFramework.dll","EhStorAPI.dll","Bcp47Langs.dll","NetworkExplorer.dll","OneCoreUAPCommonProxyStub.dll","davhlpr.dll","ColorAdapterClient.dll","drprov.dll","mscms.dll","twinapi.appcore.dll","WindowManagementAPI.dll","msimg32.dll","avrt.dll","FWPUCLNT.DLL","xmllite.dll","rasadhlp.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","wsock32.dll","winhttp.dll","samlib.dll","MMDevAPI.dll","winmm.dll","AudioSes.dll","d2d1.dll","d3d11.dll","dcomp.dll","dhcpcsvc.dll","CoreUIComponents.dll","wtsapi32.dll","CoreMessaging.dll","nlaapi.dll","dhcpcsvc6.DLL","apphelp.dll","winnsi.dll","usermgrcli.dll","version.dll","wshbth.dll","WinTypes.dll","policymanager.dll","propsys.dll","globinputhost.dll","WindowsCodecs.dll","uxtheme.dll","dwmapi.dll","rmclient.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","winsta.dll","secur32.dll","msvcp110_win.dll","wkscli.dll","ntmarta.dll","umpdc.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","powrprof.dll","mswsock.dll","CRYPTBASE.DLL","wldp.dll","msasn1.dll","devobj.dll","userenv.dll","sspicli.dll","profapi.dll","gdi32full.dll","win32u.dll","wintrust.dll","ucrtbase.dll","bcrypt.dll","KERNELBASE.dll","cfgmgr32.dll","crypt32.dll","bcryptPrimitives.dll","shlwapi.dll","user32.dll","coml2.dll","nsi.dll","msvcrt.dll","imm32.dll","clbcatq.dll","oleaut32.dll","msctf.dll","advapi32.dll","ole32.dll","psapi.dll","gdi32.dll","shell32.dll","SHCore.dll","ws2_32.dll","setupapi.dll","sechost.dll","rpcrt4.dll","kernel32.dll","ntdll.dll","MsftEdit.dll","TaskFlowDataEngine.dll","cdp.dll","NETAPI32.dll","OneCoreCommonProxyStub.dll","npmproxy.dll","dsreg.dll","kbdus.dll","netprofm.dll","resourcepolicyclient.dll","LOGONCLI.DLL","cryptsp.dll","comdlg32.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","rnp.dll","gkcodecs.dll","nss3.dll","freebl3.dll","mozglue.dll","nssckbi.dll","softokn3.dll","lgpllibs.dll"]} ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: esr StartupTime: 1726638586 SubmittedFrom: Client Throttleable: 1 UptimeTS: 991.0 Vendor: Version: 128.2.1 WindowsErrorReporting: 1 This report also contains technical information about the state of the application when it crashed.

All Replies (3)

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Try with Windows running in safe mode, which will bypass startup apps like Bitdefender that often cause crashes (unless the TB profile folder is excluded from scanning). If there are no crashes in safe mode, either make changes in Bitdefender settings, or remove it and use the built-in Windows Security.

Helpful?

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is their a way of going around Bitfinder, as it was also doing it before i installed the program, i did do a safe mode restart, didn't help sorry.. May be a viruses that has entered into the back door?

Helpful?

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Please post your crash IDs here from Help > Troubleshooting Information

Helpful?

Sual ver

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