Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

latest download completed but no prompt to drag to ap

  • 1 cavab
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

more options

my existing firefox told me to update; stage (1) download to 6.0.2 was completed; stage (2) I waited but no prompt appeared to drag icon to

                application folder;

I am still stuck with version I can't use. I may have selected the wrong file system but I can't get your question back. I have a macBook OSX Leopard.

my existing firefox told me to update; stage (1) download to 6.0.2 was completed; stage (2) I waited but no prompt appeared to drag icon to application folder; I am still stuck with version I can't use. I may have selected the wrong file system but I can't get your question back. I have a macBook OSX Leopard.

All Replies (1)

more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.


See also: