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Firefox blocks online utility payments and bank transfers

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  • 64 views
  • Last reply by cor-el

jeffterw
jeffterw
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I have had problems within the last three weeks or so doing certain things involving online transactions. It started with bank transfers, and now I am having problems with my gas company's online bill payment. I get strange messages that don't give me any real idea what is causing the problems (my gas company's site for example tells me to enter a valid Zip, or tells me that my phone number is not in a valid format). I only know it's Firefox because when I run into these problems, I try again in Internet Explorer and it works fine (the way it used to in Firefox). I do sometimes get messages about Firefox stopping the page from redirecting to another site, but strictly speaking, these messages don't occur at the same time as the problems I have with services on the site.

I have had problems within the last three weeks or so doing certain things involving online transactions. It started with bank transfers, and now I am having problems with my gas company's online bill payment. I get strange messages that don't give me any real idea what is causing the problems (my gas company's site for example tells me to enter a valid Zip, or tells me that my phone number is not in a valid format). I only know it's Firefox because when I run into these problems, I try again in Internet Explorer and it works fine (the way it used to in Firefox). I do sometimes get messages about Firefox stopping the page from redirecting to another site, but strictly speaking, these messages don't occur at the same time as the problems I have with services on the site.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can check this:

  • Firefox/Tools > Options > Advanced > General : Accessibility : [ ] "Warn me when web sites try to redirect or reload the page"

The setting in "Tools > Options > Advanced > General" is meant as an accessibility feature, as you can see by the label of that section, so that people with disabilities or people who use screen readers do not get confused and is not meant as a safety protection to stop redirecting.

See also: