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Using correct password but receiving error: "Sending of password for user ***@telus.net did not succeed. Mail server pop.telus.net responded: LOGIN failed."

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  • Last reply by Toad-Hall

JacobMarley
JacobMarley
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While trying to add my Telus email account to Thunderbird on a new computer, it consistently displays an error message telling me that my password is wrong and that login failed. There is no chance that I have my password wrong; I've tried it at least 10 times and have even updated my password on the Telus site.

I still have this email account set up with Thunderbird on my old computer, since obviously I can't delete it until I have the new one set up. The settings are identical, the passwords are the same, and I can send/receive without any problems on the old computer.  ???

While trying to add my Telus email account to Thunderbird on a new computer, it consistently displays an error message telling me that my password is wrong and that login failed. There is no chance that I have my password wrong; I've tried it at least 10 times and have even updated my password on the Telus site. I still have this email account set up with Thunderbird on my old computer, since obviously I can't delete it until I have the new one set up. The settings are identical, the passwords are the same, and I can send/receive without any problems on the old computer. ???

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Toad-Hall
Toad-Hall
  • Top 10 Contributor
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That error message means that either the password entered is wrong or the password is correct but not for the settings you are using.

create the account even if it isnot working. then post this info: In thunderbird Help > Troubleshooting Information clickon 'copy text to clipboard' paste info in this question You can remove all info on fonts and printers but nothing else.