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email setup error

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  • 1 has this problem
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  • Last reply by sfhowes

kokoonvicki
kokoonvicki
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I have already successfully installed my personal email which is with Telus. But as I try to install my work email which is also with Telus I get the error that Thunderbird failed to find the settings for my email account

I have already successfully installed my personal email which is with Telus. But as I try to install my work email which is also with Telus I get the error that Thunderbird failed to find the settings for my email account

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sfhowes
sfhowes
  • Top 10 Contributor
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The setup wizard might not know that Telus now uses gmail servers (in fact, there are no Telus entries in the ISP database). Click Manual config. during account setup and enter the usual gmail settings: imap.gmail.com on 993, smtp.gmail.com on 465; SSL/TLS security, authentication = OAuth2, User Name = email address. Click Advanced config. if OAuth2 isn't shown in the authentication menu.

https://www.telus.com/en/mb/support/article/set-up-telus-email-thunderbird-mozilla

Modified by sfhowes