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Keeps telling me I have an invalid username or password... I don't. Even when Win is started in safe mode with networking.

  • 1 reply
  • 1 has this problem
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  • Last reply by Toad-Hall

Karl Anonomyous
Karl Anonomyous
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Tbird was working fine last night; this morning, it won't retrieve or send emails. Checked settings... all appears good. Contacted ISP (Fairpoint) and verified that all information is indeed correct... Tbird won't accept username/password. Uninstalled TBird and downloaded/installed latest version of TBird. Set up account with verified good information... still won't accept username/password. Restarted Win7 in safe-mode with networking, tried configuring TBird... still won't accept username/password. Finally downloaded/installed Pegasus Email and configured using verified good info... Pegasus retrieved all emails just fine. What's up with TBird? Any ideas gratefully accepted; my wife is driving me nuts to get this fixed!

Attached, if it might be of any help, is the data from TBird's Troubleshooting Information: 


 Application Basics

   Name: Thunderbird
   Version: 45.2.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.2.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160630070546
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account7:
     INCOMING: account7, , (pop3) mail.myfairpoint.net:110, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail.myfairpoint.net:25, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 4.7.2, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.2.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.direct2d: 3
     gfx.crash-guard.glcontext.appVersion: 45.2.0
     gfx.crash-guard.glcontext.deviceID: 0x2a42
     gfx.crash-guard.glcontext.driverVersion: 8.15.10.2302
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 9366dce4-4340-42d2-b72c-78a84169238
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1472402465
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family
     Vendor ID: 0x8086
     Device ID: 0x2a42
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
     Driver Version: 8.15.10.2302
     Driver Date: 2-11-2011
     Direct2D Enabled: Blocked for your graphics driver version.
     DirectWrite Enabled: false (6.2.9200.17568)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.12
     4.12

     NSS
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS Util
     3.21.1
     3.21.1

     NSS SSL
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS S/MIME
     3.21.1 Basic ECC
     3.21.1 Basic ECC
Tbird was working fine last night; this morning, it won't retrieve or send emails. Checked settings... all appears good. Contacted ISP (Fairpoint) and verified that all information is indeed correct... Tbird won't accept username/password. Uninstalled TBird and downloaded/installed latest version of TBird. Set up account with verified good information... still won't accept username/password. Restarted Win7 in safe-mode with networking, tried configuring TBird... still won't accept username/password. Finally downloaded/installed Pegasus Email and configured using verified good info... Pegasus retrieved all emails just fine. What's up with TBird? Any ideas gratefully accepted; my wife is driving me nuts to get this fixed! Attached, if it might be of any help, is the data from TBird's Troubleshooting Information: Application Basics Name: Thunderbird Version: 45.2.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.2.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20160630070546 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account7: INCOMING: account7, , (pop3) mail.myfairpoint.net:110, alwaysSTARTTLS, passwordCleartext OUTGOING: , mail.myfairpoint.net:25, alwaysSTARTTLS, passwordCleartext, true Crash Reports Extensions Lightning, 4.7.2, false, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.2.0 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.blacklist.direct2d: 3 gfx.crash-guard.glcontext.appVersion: 45.2.0 gfx.crash-guard.glcontext.deviceID: 0x2a42 gfx.crash-guard.glcontext.driverVersion: 8.15.10.2302 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 1 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 9366dce4-4340-42d2-b72c-78a84169238 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1472402465 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true Graphics Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family Vendor ID: 0x8086 Device ID: 0x2a42 Adapter RAM: Unknown Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Driver Version: 8.15.10.2302 Driver Date: 2-11-2011 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.17568) ClearType Parameters: ClearType parameters not found WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.21.1 Basic ECC 3.21.1 Basic ECC NSS Util 3.21.1 3.21.1 NSS SSL 3.21.1 Basic ECC 3.21.1 Basic ECC NSS S/MIME 3.21.1 Basic ECC 3.21.1 Basic ECC

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Are you the same person who posted this question using a different username?

If yes: You do not need to post duplicate questions within a short period as this only causes confusion in conversation continuity. Please keep all responses in the other question.