AT&T log-in Page Won't Load
I've been trying all day to get to the log-in page on AT&T's website. I discovered one other person had the same issue...so far, no one on the AT&T discussion board has replied with any kind of solution or to advise of a known problem. I've posted on the thread as one who has the same problem.
After not being able to find any answers, I reluctantly went to MS Edge. The log-in page loaded. But I do not trust MS Edge (I believe it's just Internet Explorer with a new look and name) and will not log in to sites like my bank or for my credit cards and stuff like that. When I found that the log-in page would load in Edge, I came to the FF forum to see if anyone else had the same problem.
I tried to access the log-in page both from one of my bookmarks and from the log-in link on AT&T's homepage - with no luck. When clikking to log-in, the page just sits there with a little blue [status?] circle, spinning, and "Please give us a moment. We're almost there!"
Firefox: 68.0.1 (64-bit) - updated 19 Jul. I've made no recent changes to preferences, and have added no new Windows 10 Home, vs 1809 (OS Build 17763.615) - last updates 10 Jul Java - vs 8 update 221 - updated 19 Jul Adobe Flash - updated 25 Jul (problem with AT&T log-in page existed before this update)
Since I can get to the AT&T log-in page on Edge, could this indicate an issue (yet unknown??) in Firefox?
Chosen solution
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.
- click the shield icon for more details and possibly disable the protection
You can check the Web Console about what content is blocked
- "3-bar" menu button or Tools -> Web Developer
- https://support.mozilla.org/en-US/kb/content-blocking
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" from websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Manage Data
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
- https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
All Replies (2)
Chosen Solution
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.
- click the shield icon for more details and possibly disable the protection
You can check the Web Console about what content is blocked
- "3-bar" menu button or Tools -> Web Developer
- https://support.mozilla.org/en-US/kb/content-blocking
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" from websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Manage Data
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
Modified by cor-el
I started at the beginning of your reply with the intent to attempt each suggestion one-by-one - but didn't have to go past the first paragraph. Apparently, either AT&T has made changes to their website since I was last logged in around 30 June, or the 09 July update to uBlock has caused an issue. The log-in page loaded as soon as I turned uBlock off. I never thought about these extentions because I've had them for quite some time.
Thanks... do you mind if I share this info with the OP over on the AT&T forum since no one has offered anything? Perhaps that individual is also using FF and an ad blocker, or one of the other extensions you mentioned...