Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

incessant crashes

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

chorleoni
chorleoni
more options

HI,

For about a week, Firefox has been slow and erratic. Several crashes, from which I was able to recover. Now, if it opens at all, it crashes before loading properly.

During these events, I understand it has generated many crash reports, and sent them.

Refreshing the program made it, if anything, worse.

Should I uninstall and start over? -- or just use Google!

Art

janart@telus.net

HI, For about a week, Firefox has been slow and erratic. Several crashes, from which I was able to recover. Now, if it opens at all, it crashes before loading properly. During these events, I understand it has generated many crash reports, and sent them. Refreshing the program made it, if anything, worse. Should I uninstall and start over? -- or just use Google! Art janart@telus.net

All Replies (1)

FredMcD
FredMcD
more options

In the address box, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support