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my.yahoo did not properly come over from IE when installing Firefox on another computer

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by WRickK

WRickK
WRickK
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We downloaded Firefox today on another computer. All favorites came in. my.yahoo.com came in all jumbled up. We set my.yahoo.com as our home page. Cannot get home page un-jumbled. Tried re-starting and re-loading Firefox. yahoo.com comes in, but can't move things around to what we want. Any help would be appreciated. Thanks. This computer is fine.

We downloaded Firefox today on another computer. All favorites came in. my.yahoo.com came in all jumbled up. We set my.yahoo.com as our home page. Cannot get home page un-jumbled. Tried re-starting and re-loading Firefox. yahoo.com comes in, but can't move things around to what we want. Any help would be appreciated. Thanks. This computer is fine.

Chosen solution

Clear your cache and cookies (for the affected site) to see if that makes a difference.

Clearing Cache

  1. Press 'CTRL/CMD + SHIFT + DEL
  2. Select "time range to clear" to Everything
  3. Expand the "Details" by clicking the Arrow
  4. Uncheck everything except Cache
  5. Click Clear Now

Clearing Cookies

  1. Go to the orange Firefox button > Options > Privacy > Remove individual cookies
  2. Search for the site you are having issues with and click Remove Cookies
  3. Restart Firefox and try again
Read this answer in context 👍 3

All Replies (2)

Moses
Moses
  • Moderator
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Chosen Solution

Clear your cache and cookies (for the affected site) to see if that makes a difference.

Clearing Cache

  1. Press 'CTRL/CMD + SHIFT + DEL
  2. Select "time range to clear" to Everything
  3. Expand the "Details" by clicking the Arrow
  4. Uncheck everything except Cache
  5. Click Clear Now

Clearing Cookies

  1. Go to the orange Firefox button > Options > Privacy > Remove individual cookies
  2. Search for the site you are having issues with and click Remove Cookies
  3. Restart Firefox and try again
WRickK
WRickK Question owner
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Moses, Clearing the individual cookies, for my.yahoo, worked perfectly. Thank you for your help.