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Windows 10 pro 64bit. 2 problems with Thunderbird: crashing and unreadable characters

  • 4 replies
  • 2 have this problem
  • 3 views
  • Last reply by b.natale

b.natale
b.natale
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I have windows 10 pro 64bit. 2 problems with thunderbird:

- crashing - the received messages often have unreadable characters

What can I do?

P.S. I have tried "Daily (64bit)" but it has more problems than thunderbird....

I have windows 10 pro 64bit. 2 problems with thunderbird: - crashing - the received messages often have unreadable characters What can I do? P.S. I have tried "Daily (64bit)" but it has more problems than thunderbird....

All Replies (4)

christ1
christ1
  • Top 25 Contributor
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- crashing

Please post a crash ID. https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

- the received messages often have unreadable characters

Make sure you select the correct character set. In a message window: View - Text Encoding

I have tried "Daily (64bit)"

'Daily' is a development version, not a release version. Something can be broken there literally daily. I have no idea why you'd want to use 'Daily'.

b.natale
b.natale Question owner
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Hi, thank you for your response. This is the crash ID: bp-4a90c9b6-4dce-40e6-967a-88d652160305

Zenos
Zenos
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Do you have hardware acceleration enabled? Try with it disabled.

Tools|Options|General→Advanced Configuration.

b.natale
b.natale Question owner
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No, I have disabled the hardware acceleration but I have got no benefits.