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I have lost the codes and the authentication app PLEASE HELP

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petrelliandrea200+
petrelliandrea200+
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I have lost the codes and the authentication app I have both the email and the password but I cannot log in as I do not have the codes and I cannot pass the authenticator verification. If the account cannot be recovered is there a way to have the account deleted so that it can be recreated? PLEASE HELP

I have lost the codes and the authentication app I have both the email and the password but I cannot log in as I do not have the codes and I cannot pass the authenticator verification. If the account cannot be recovered is there a way to have the account deleted so that it can be recreated? '''PLEASE HELP'''

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next
next
  • Moderator
  • Top 10 Contributor
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Di quale account stai parlando? In ogni caso non credo che ci sia modo

petrelliandrea200+
petrelliandrea200+ Fragesteller
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Parlo del mio vecchio account speravo almeno nella cancellazione.

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Account Firefox? Leggi qui: https://support.mozilla.org/it/kb/problemi-con-account-firefox#w_password-smarrita-o-dimenticata-come-impostare-una-nuova-password

petrelliandrea200+
petrelliandrea200+ Fragesteller
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Ho letto, purtroppo non avendo i codici di recupero sono tagliato fuori. Non c'è un email di supporto tecnico ?

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Apri una discussione sul forum di Mozilla Italia -> https://forum.mozillaitalia.org/ Li sono presenti anche alcuni amministratori. Tuttavia non credo possano fare molto in questo caso, ci sono dei criteri di sicurezza che non possono essere aggirati per quel che so.