Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

As of November 28th I am unable to stream movies and tv series

  • 3 Antworten
  • 0 haben dieses Problem
  • 14 Aufrufe
  • Letzte Antwort von Shona Browne

Shona Browne
Shona Browne
more options

I view movies and tv series on Amazon Prime and others every night . Suddenly I no longer can. On Prime I get a msg. saying I must update ff. It tells me the process and I have done it at least 6 times. When I go to 'about Firefox it tells me that I am already up to date, have version 115.18 esr. I am on a Dell Business computer, Vostro 470. Windows 7, service pak 1. Processor is i5-3450CPU @3.10GHz. RAM 400 GB , 4 processor cores. 64 bit. Prime disk466 GB 395 GB free. I'm a senior lady, not very computer literate. I have a ton of duplicate files but don't know which to remove. If I got help I could free up a lot more space. I watch everything on my computer monitor. I don't understand as the esr was supposed to allow us to continue. Please help as I am pretty homebound and this is about my only entertainment.

I view movies and tv series on Amazon Prime and others every night . Suddenly I no longer can. On Prime I get a msg. saying I must update ff. It tells me the process and I have done it at least 6 times. When I go to 'about Firefox it tells me that I am already up to date, have version 115.18 esr. I am on a Dell Business computer, Vostro 470. Windows 7, service pak 1. Processor is i5-3450CPU @3.10GHz. RAM 400 GB , 4 processor cores. 64 bit. Prime disk466 GB 395 GB free. I'm a senior lady, not very computer literate. I have a ton of duplicate files but don't know which to remove. If I got help I could free up a lot more space. I watch everything on my computer monitor. I don't understand as the esr was supposed to allow us to continue. Please help as I am pretty homebound and this is about my only entertainment.

Alle Antworten (3)

markwarner22
markwarner22
more options

Have you restarted your computer as sometimes a restart clears up so issues if the OS did it's own update and this sometimes help run better. Unfortunately to clear up unwanted files this forum can't help since no users here have access to your computer. You best to take that to a computer shop to help clear up more space and remove duplicate files.

Hilfreich?

James
James
  • Moderator
  • Top 10 Contributor
more options

Your ongoing thread on this is at https://support.mozilla.org/en-US/questions/1476386

Hilfreich?

Shona Browne
Shona Browne Fragesteller
more options

Thanks so much, James. The whole site is confusing to me and I thought this info had just disappeared. lol From the info I've given on my older computer, does it look to you like it still has the capacity to stream. I was streaming right up to Thanksgiving day, daily, until this.

Geändert am von Shona Browne

Hilfreich?

Stellen Sie eine Frage

Sie müssen sich mit Ihrem Benutzerkonto anmelden, um auf Beiträge zu antworten. Bitte stellen Sie eine neue Frage, wenn Sie noch kein Benutzerkonto haben.