"Account disconnected" error
I am signing into my Mozilla account on a new computer with a clean Firefox install. I'm able to get into my account using an authorization code to my email, but Firefox Sync isn't working so no bookmarks/passwords/history/etc. I have a persistent "account disconnected" with a yellow triangle icon. Upon clicking through, I see "Please sign in to reconnect [my email address]" with a sign in button. Signing in does nothing. What's really strange is that my other Mozilla account works fine, which leads me to believe this is an account issue—except that I've synced this account across several devices already.
What do?
All Replies (6)
Did you previously used Sync on this device? This could be caused by using the wrong password.
Can you login to the Mozilla Account via this web page?
I have not previously used Sync on this device other than the couple attempts I made yesterday to get it set up. I am able to log in to the account via the webpage (and use the account with Sync on other devices) but Sync is nonfunctional.
You can open about:sync-log via the location bar to see if recent Sync logs are available. You can upload the file to a website if you can't post the content of the file in a reply.
I have this exact same issue with Firefox + current Ubuntu - I missed seeing this already open thread.
https://support.mozilla.org/en-US/questions/1470505
The logs I posted in my question look identical with the same errors: error GETing /account/keys: "code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication and WARN invalid token error, but account state appears ok?
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