Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Where can i set my preferences in my browser

benbutler
benbutler
more options

Ive been setting-up my video preferences for about three hours continuously when one of the links stopped working, and while seeking a solution i read that the problem may be that I need to enable java script or clearing my cache or cookies or doing something of that nature. Which if i could find out how to enter into that area of my browser which contains these tools my familiarity with such operations as these just might give me the insight to discover a fix for my problem. I am up in age and therefore find that since i last used a computer that many new or improved features will keep puzzeling me until i have familiarized myself with them.

Ive been setting-up my video preferences for about three hours continuously when one of the links stopped working, and while seeking a solution i read that the problem may be that I need to enable java script or clearing my cache or cookies or doing something of that nature. Which if i could find out how to enter into that area of my browser which contains these tools my familiarity with such operations as these just might give me the insight to discover a fix for my problem. I am up in age and therefore find that since i last used a computer that many new or improved features will keep puzzeling me until i have familiarized myself with them.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Most likely you do not need to enable JavaScript: it is enabled by default, and if it is turned off, about half of all website will tell you.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or globe icon in the address bar > More Information > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

If you miss the classic menu bar (File, Edit, View, et cetera) you can turn that back on. Use any of these methods to show the toolbar list and select Menu Bar there:

  • right-click a blank spot on the tab bar (or the "+" button)
  • tap the Alt key to activate the classic menu bar > View > Toolbars
  • in Customize mode > Show/Hide Toolbars