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Firefox crashes directly after starting

  • 3 replies
  • 1 has this problem
  • 10 views
  • Last reply by BiBiDeluxe

BiBiDeluxe
BiBiDeluxe
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I can open Firefox, but after about 5-10 seconds, it stops responding. When I close the application, I get the standard message "Firefox has stopped responding: wait for the program to respond or Close the program". I've been going through the help topics on the support page: I'm working with Windows 8.1, everything up to date, my antivirus program is Avast, up to date, and Firefox keeps crashing with addons disabled (Safe Mode). I uninstalled Firefox, deleted the file on C:/Windows/Program Files, installed Firefox again, same thing happened. I've run a scan with Avast and Malwarebytes (just installed after reading the troubleshooting list) and both claim my system is safe.

Crash ID: bp-073a3c94-3c3e-4621-b25f-a67b72160201

I don't know if this is relevant, but yesterday I couldn't access my Outlook account via Firefox (because of a false positive from Avast), so today I updated Avast and cleared the cookies and cache from Firefox' history - that's when the first crash happened.

Thanks in advance for your time.

I can open Firefox, but after about 5-10 seconds, it stops responding. When I close the application, I get the standard message "Firefox has stopped responding: wait for the program to respond or Close the program". I've been going through the help topics on the support page: I'm working with Windows 8.1, everything up to date, my antivirus program is Avast, up to date, and Firefox keeps crashing with addons disabled (Safe Mode). I uninstalled Firefox, deleted the file on C:/Windows/Program Files, installed Firefox again, same thing happened. I've run a scan with Avast and Malwarebytes (just installed after reading the troubleshooting list) and both claim my system is safe. Crash ID: bp-073a3c94-3c3e-4621-b25f-a67b72160201 I don't know if this is relevant, but yesterday I couldn't access my Outlook account via Firefox (because of a false positive from Avast), so today I updated Avast and cleared the cookies and cache from Firefox' history - that's when the first crash happened. Thanks in advance for your time.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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It looks like this DLL triggered that Crash - beid_ff_pkcs11.dll That is the only 'red flag' in that Crash Report.

I believe that DLL is related to an extension named "eID Belgique", based upon an old, solved Bugzilla report filed on Firefox 18.0 three years ago. https://addons.mozilla.org/fr/firefox/addon/belgium-eid/ and http://www.backgroundtask.eu/Systeemtaken/taakinfo/137252/beid_ff_pkcs11.dll/

I know you said that it happened when using the Firefox SafeMode, but that extension may have installed a component (maybe a Plugin) that isn't disabled in the SafeMode, since it is a "security" add-on.

You may want to contact the developer of the DLL and ask for support from them. http://eid.belgium.be/fr

BiBiDeluxe
BiBiDeluxe Question owner
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Thank you so much for your answer! I'll try to contact them and see if I can get it fixed. Thanks!

BiBiDeluxe
BiBiDeluxe Question owner
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The developer has not yet answered, so I uninstalled the ID viewer software, making sure the DLL was gone as well, did a complete clean reinstall of Firefox (as suggested here: https://support.mozilla.org/en-US/questions/1062472) and so far Firefox works again!

I'm going to try to reinstall the ID viewer software later (maybe without the Firefox plugin?) and see if things go wrong again.

Thank you once again; without your help I would never have known what was wrong, or how to fix it.