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I am unable to uninstall firefox thru the 'contol panel, add-remove' or the 'run' command.I can access the program in 'program files' but cannot open the 'uninstall help' folder. Also am unable to OPEN firefox, and my IE browser is constantly redirecting

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  • Last reply by Morbus

AnonymousUser
AnonymousUser
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I am unable to uninstall firefox thru the 'contol panel, add-remove' or the 'run' command.I can access the program in 'program files' but cannot open the 'uninstall help' folder. Also am unable to OPEN firefox, and my IE browser is constantly redirecting on google links. Help!

User Agent

Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

I am unable to uninstall firefox thru the 'contol panel, add-remove' or the 'run' command.I can access the program in 'program files' but cannot open the 'uninstall help' folder. Also am unable to OPEN firefox, and my IE browser is constantly redirecting on google links. Help! == my ie browser started continually redirecting from search engine links == == User Agent == Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

All Replies (2)

Morbus
Morbus
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Hello Jeff.

This sounds to me like your computer is infected with either virus or malicious software. I recommend you check for viruses and malware as soon as possible.

TXGuy
TXGuy
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Just a note. In Control Panel > Add or Remove Programs, Firefox is listed as "Mozilla Firefox".

Morbus suggestion to scan for viruses is a good starting point.

Scan for malware Install, update and run these programs in this order. They are all free for personal use, but some have limited functionality in the "free mode", but those are features you really don't need to find and remove the problem that you have. (Not all programs detect the same Malware.)

Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php SuperAntispyware - http://www.superantispyware.com/ AdAware - http://www.lavasoftusa.com/software/adaware/ Spybot Search & Destroy - http://www.safer-networking.org/en/index.html Windows Defender - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx Dr. Web Cureit - http://www.freedrweb.com/cureit/

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: http://www.spywarewarrior.com/index.php http://forum.aumha.org/ http://www.spywareinfoforum.com/ http://bleepingcomputer.com

Try to open Firefox in Firefox Safe Mode You may need to use Diagnose Firefox issues using Troubleshoot Mode (click on "Safe Mode" and read) to localize the problem. Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes before starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected.

See: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems Troubleshoot and diagnose Firefox problems

If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it by enabling one at a time until the problem reappears. You MUST close and restart Firefox after EACH change via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window.