Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My account is verified but can't sign in because says bad username or password

  • 1 respuesta
  • 2 tienen este problema
  • 1 visita
  • Última respuesta de Shadow110

more options

I created a Firefox Account on my laptop. They sent email with confirmation code. I plugged in confirmation code on confirmation page. They sent an email saying "Firefox Account Verified on one device; now connect a second device." installed Firefox on my Android Phone, and got a page saying "This Firefox is connected; sign in to Firefox on another device to complete set-up." So I came back to my laptop, went to sign in to my Firefox account, and it doesn't recognize me. What gives?

I created a Firefox Account on my laptop. They sent email with confirmation code. I plugged in confirmation code on confirmation page. They sent an email saying "Firefox Account Verified on one device; now connect a second device." installed Firefox on my Android Phone, and got a page saying "This Firefox is connected; sign in to Firefox on another device to complete set-up." So I came back to my laptop, went to sign in to my Firefox account, and it doesn't recognize me. What gives?

Todas las respuestas (1)

more options

This is all I have on Sync :

There is contact info in this and yes do have to create a account and wait : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq Firefox Support has nothing to to with emails, data, servers, logins or anything else for Sync other than provide what I just gave you.

As said there is contact info in bottom of the last URL @bugzilla.

Please let us know if this solved your issue or if need further assistance.