Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

How can i stop firefox crashing, after about 5 minutes of use, typically with closing a tab?

  • 3 respuestas
  • 5 tienen este problema
  • 14 visitas
  • Última respuesta de cor-el

fiddlesticks91
fiddlesticks91
more options

Every time i close a tab, firefox crashes. This started happening about 2 days ago, and did not coincide with any updates or software installations. Sometimes firefox will crash justin regular use.

I have updated firefox, plugins, drivers and windows itself.

Every time i close a tab, firefox crashes. This started happening about 2 days ago, and did not coincide with any updates or software installations. Sometimes firefox will crash justin regular use. I have updated firefox, plugins, drivers and windows itself.

Todas las respuestas (3)

ideato
ideato
more options

Hello fiddlesticks91, can you paste the crash ID ? see :Get help fixing this crash

thank you

fiddlesticks91
fiddlesticks91 Autor de la pregunta
more options 
bp-9c9971a3-3ff5-451b-aba4-a8ac62130122  22/01/201310:51 PM
bp-06778e3c-b4a2-4036-a477-15ff82130122  22/01/201310:51 PM
bp-8cf9df41-9e93-4a27-956e-d6a792130122  22/01/201310:35 PM
bp-2e5ec092-0cfc-4b37-bc0b-7d5862130122  22/01/201310:15 PM
bp-8ceca606-acd7-4262-b4f8-2280f2130122  22/01/20139:56 PM
bp-61c16ec6-8e03-4146-ae4e-5c3432130122  22/01/20136:40 PM
bp-2dbc2334-9908-4355-8f22-0bd322130121  22/01/201312:22 AM

Modificadas por cor-el el

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The crashes are caused by Norton software like Norton Confidential or Norton Identity Safe as can be seen by the coFFPlgn.dll or couictlr.dll in the crash signature of the crash report (bug 783369).

You can disable Norton extensions/toolbars in Firefox to see if that helps.

Tyler Downer ([/user/633449]), a Mozilla Employee and SUMO Administrator, is looking for users who can help to look into these crashes and they can contact him via a PM.