We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Firefox 39.0 for Mac stopped opening PDFs; all I get is an empty tab.

  • 3 vastust
  • 4 on selline probleem
  • 48 views
  • Viimati vastas AliceWyman

ewmsdg
ewmsdg
more options

My Firefox 39.0 for Mac no longer opens PDFs. It used to pop them right open in a new tab; for some reason, no longer. Any ideas??

My Firefox 39.0 for Mac no longer opens PDFs. It used to pop them right open in a new tab; for some reason, no longer. Any ideas??

All Replies (3)

AliceWyman
AliceWyman
  • Moderator
more options

See PDF files are blank or cause an error message on Mac

Your plugins list shows Adobe® Acrobat® Plug-in for Web Browsers. Try setting another PDF viewer for Portable Document Format (PDF) in Firefox Preferences - Applications panel.

ewmsdg
ewmsdg Küsimuse esitaja
more options

I followed these directions but still no go. PDFs still do not open in Firefox. I have disabled the Adobe Acrobat Plug-In and tried both Preview and the Ffx default PDF viewer, and still nothings works.

AliceWyman
AliceWyman
  • Moderator
more options

What happens when you try to open this PDF file? (It's linked from the Use Adobe Reader to view PDF files in Firefox article.)

http://static.mozilla.com/moco/en-US/pdf/mozilla_privacypolicy.pdf

If that PDF file doesn't open then you could try to restart in Firefox Safe Mode. Details on that here: Diagnose Firefox issues using Troubleshoot Mode Do PDF files open in Firefox Safe Mode?

(You can also try a Refresh but see this article first: Refresh Firefox - reset add-ons and settings