Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Having a problem with Firefox using Hotmail email. Inbox - as checking messages it freezes up or a 1 item window follows cursor and does not allow you to enter

  • 2 vastust
  • 5 on selline probleem
  • 1 view
  • Viimati vastas dkress0617

dkress0617
dkress0617
more options

I am having a problem accessing Hotmail email messages via Fireflox server. When I am in the Inbox, reviewing messages, it either freezes up or a "1 item" small icon window follows cursor and does not allow me to enter messages or do anything. Have to log off and start over. Suggestions>?

I am having a problem accessing Hotmail email messages via Fireflox server. When I am in the Inbox, reviewing messages, it either freezes up or a "1 item" small icon window follows cursor and does not allow me to enter messages or do anything. Have to log off and start over. Suggestions>?

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Can you detect any pattern to it, whether related to messages with attachments, or particular advertising on the page, etc.?

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Offline Storage : "Clear Now"

2. If needed, delete the site's cookies here

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

(Usually the dialog will refer to live.com rather than hotmail.com, that's normal.)

Then try reloading the page and logging in again. Does that help?

dkress0617
dkress0617 Küsimuse esitaja
more options

No, it doesn't seem like there is a particular type of email message that this occurs on. It happens periodically/daily - it either freezes up and does not allow you to access anything, until you log out and sign in again. Or, there is a "1 item" icon window (that is what it actually says on window) that follows cursor around and does not allow you to access/enter any messages.

I tried suggestion and will see how it goes. Thank you, David