Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Yahoo mail times out before it connects.

wendblake
wendblake
more options

I have been using Yahoo Mail and Mozilla for quite a while w/o any issues. About a week ago I started having a major issue trying to sign into my yahoo mail. It takes forever and if it connects w/o timing out anything else I do in mail has the same issue. If I go to sent box or inbox it will say 'loading email" and this can last and then "there appears to be a problem loading the message list, RETRY".

I would really appreciate support.

I am very frustrated as I am unable to use my Yahoo Mail Account the way I had been for the last 6 years.

I have been using Yahoo Mail and Mozilla for quite a while w/o any issues. About a week ago I started having a major issue trying to sign into my yahoo mail. It takes forever and if it connects w/o timing out anything else I do in mail has the same issue. If I go to sent box or inbox it will say 'loading email" and this can last and then "there appears to be a problem loading the message list, RETRY". I would really appreciate support. I am very frustrated as I am unable to use my Yahoo Mail Account the way I had been for the last 6 years.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
iamjayakumars
iamjayakumars
more options

Please reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with the left mouse key.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

See if this helps solve the issues you had and please report back to us!