Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Firefox crashes

  • 3 پاسخ
  • 1 has this problem
  • 20 views
  • آخرین پاسخ توسّط Chandan_Baba

toph3r
toph3r
more options

Mozilla Firefox 33.0 started crashing every time I open it after a minute or so. I've tried uninstalling and re-installing it with no luck. Also tried a system restore as I had upgraded AVG to 2015 around the time it started crashing but still no luck even after the system was restored. It also crashes when I try to run it on safe mode and with add-ons disabled.

Crash ID: bp-6ade8254-e04e-4dfc-bf38-8dd192141025

Application Basics

Name: Firefox Version: 33.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days

Report ID: bp-ec908e11-da47-4e18-aebc-ad0372141026 Submitted: 10 minutes ago

Report ID: bp-92f8d2a7-657c-4923-8d1a-01f722141026 Submitted: 16 minutes ago

Report ID: bp-70535e4b-656a-41ab-bfc6-d30b32141026 Submitted: 21 minutes ago

Report ID: bp-832ff5c9-fdc3-4a35-b719-8cfbe2141026 Submitted: 24 minutes ago

Report ID: bp-30982657-910e-4160-870e-e13ae2141026 Submitted: 25 minutes ago

Report ID: bp-c98a1487-4e06-42c1-9b5d-5b9a52141026 Submitted: 3 hours ago

Report ID: bp-24eef005-7631-4d4b-833c-981dd2141025 Submitted: 9 hours ago

Report ID: bp-367b0b71-9ed4-44c8-abca-f7f9d2141025 Submitted: 9 hours ago

Report ID: bp-491edf7c-0a00-4c26-a9e2-2f8072141025 Submitted: 9 hours ago

Report ID: bp-6ade8254-e04e-4dfc-bf38-8dd192141025 Submitted: 9 hours ago

Report ID: bp-ea10e08f-29c2-46b9-b0c3-1abf32141025 Submitted: 1 day ago

Report ID: bp-288068e2-1d69-4228-89ea-156612141025 Submitted: 1 day ago

All Crash Reports (including 1 pending crash in the given time range)

Extensions

Name: Logitech SetPoint Version: 6.5 Enabled: true ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}

Name: Advanced SystemCare Surfing Protection Version: 1.0 Enabled: false ID: ascsurfingprotection@iobit.com

Graphics

Adapter Description: AMD Radeon HD 5700 Series Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 1024 ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100 Device ID: 0x68b8 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version ATI Catalyst 14.6+ or newer. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 4-17-2014 Driver Version: 14.100.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 5700 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.cache.memory.capacity: 65536 browser.display.show_image_placeholders: true browser.places.smartBookmarksVersion: 7 browser.search.param.yahoo-fr: chr-greentree_ff&ilc=12&type=800236 browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406 browser.startup.homepage: about:home browser.startup.homepage_override.buildID: 20141011015303 browser.startup.homepage_override.mstone: 33.0 browser.tabs.warnOnClose: false browser.urlbar.autocomplete.enabled: true browser.urlbar.autofill: true dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 33.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true keyword.URL: http://www.google.com/search?&q= media.gmp-gmpopenh264.lastUpdate: 1414312423 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1414312421 network.cookie.prefsMigrated: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining: true network.http.pipelining.maxrequests: 8 network.http.proxy.pipelining: true network.http.request.max-start-delay: 0 places.database.lastMaintenance: 1414312420 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.expose_full_path: true plugin.importedState: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1412344224

user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.1 Basic ECC Version in use: 3.17.1 Basic ECC

NSSSMIME Expected minimum version: 3.17.1 Basic ECC Version in use: 3.17.1 Basic ECC

NSSSSL Expected minimum version: 3.17.1 Basic ECC Version in use: 3.17.1 Basic ECC

NSSUTIL Expected minimum version: 3.17.1 Version in use: 3.17.1

Experimental Features

Mozilla Firefox 33.0 started crashing every time I open it after a minute or so. I've tried uninstalling and re-installing it with no luck. Also tried a system restore as I had upgraded AVG to 2015 around the time it started crashing but still no luck even after the system was restored. It also crashes when I try to run it on safe mode and with add-ons disabled. Crash ID: bp-6ade8254-e04e-4dfc-bf38-8dd192141025 Application Basics ------------------ Name: Firefox Version: 33.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0 Multiprocess Windows: 0/1 Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-ec908e11-da47-4e18-aebc-ad0372141026 Submitted: 10 minutes ago Report ID: bp-92f8d2a7-657c-4923-8d1a-01f722141026 Submitted: 16 minutes ago Report ID: bp-70535e4b-656a-41ab-bfc6-d30b32141026 Submitted: 21 minutes ago Report ID: bp-832ff5c9-fdc3-4a35-b719-8cfbe2141026 Submitted: 24 minutes ago Report ID: bp-30982657-910e-4160-870e-e13ae2141026 Submitted: 25 minutes ago Report ID: bp-c98a1487-4e06-42c1-9b5d-5b9a52141026 Submitted: 3 hours ago Report ID: bp-24eef005-7631-4d4b-833c-981dd2141025 Submitted: 9 hours ago Report ID: bp-367b0b71-9ed4-44c8-abca-f7f9d2141025 Submitted: 9 hours ago Report ID: bp-491edf7c-0a00-4c26-a9e2-2f8072141025 Submitted: 9 hours ago Report ID: bp-6ade8254-e04e-4dfc-bf38-8dd192141025 Submitted: 9 hours ago Report ID: bp-ea10e08f-29c2-46b9-b0c3-1abf32141025 Submitted: 1 day ago Report ID: bp-288068e2-1d69-4228-89ea-156612141025 Submitted: 1 day ago All Crash Reports (including 1 pending crash in the given time range) Extensions ---------- Name: Logitech SetPoint Version: 6.5 Enabled: true ID: {F003DA68-8256-4b37-A6C4-350FA04494DF} Name: Advanced SystemCare Surfing Protection Version: 1.0 Enabled: false ID: ascsurfingprotection@iobit.com Graphics -------- Adapter Description: AMD Radeon HD 5700 Series Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 1024 ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100 Device ID: 0x68b8 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version ATI Catalyst 14.6+ or newer. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 4-17-2014 Driver Version: 14.100.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 5700 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.cache.memory.capacity: 65536 browser.display.show_image_placeholders: true browser.places.smartBookmarksVersion: 7 browser.search.param.yahoo-fr: chr-greentree_ff&ilc=12&type=800236 browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406 browser.startup.homepage: about:home browser.startup.homepage_override.buildID: 20141011015303 browser.startup.homepage_override.mstone: 33.0 browser.tabs.warnOnClose: false browser.urlbar.autocomplete.enabled: true browser.urlbar.autofill: true dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 33.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true keyword.URL: http://www.google.com/search?&q= media.gmp-gmpopenh264.lastUpdate: 1414312423 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1414312421 network.cookie.prefsMigrated: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining: true network.http.pipelining.maxrequests: 8 network.http.proxy.pipelining: true network.http.request.max-start-delay: 0 places.database.lastMaintenance: 1414312420 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.expose_full_path: true plugin.importedState: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1412344224 user.js Preferences ------------------- Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7 NSS Expected minimum version: 3.17.1 Basic ECC Version in use: 3.17.1 Basic ECC NSSSMIME Expected minimum version: 3.17.1 Basic ECC Version in use: 3.17.1 Basic ECC NSSSSL Expected minimum version: 3.17.1 Basic ECC Version in use: 3.17.1 Basic ECC NSSUTIL Expected minimum version: 3.17.1 Version in use: 3.17.1 Experimental Features ---------------------

All Replies (3)

imvolunteer
imvolunteer
more options

Hello and welcome to our community,

First of all I suggest you to try the following steps:

a. Try to disable AVG 2015 and open firefox, if it crashes try step b.

b. Disable AVG 2015 completly from windows startup doing the following: start -> type msconfig -> go to startup tab -> uncheck everything that has to do with AVG 2015 -> Apply -> OK - > Restart. After restart try to open firefox again, if it crashes try step c.

c. Start firefox if you have some time before it crashes , press Alt -> Tools -> Options -> Go to Advanced Tab -> Uncheck Use Hardware Acceleration -> OK. Close and reopen firefox. If it still crashes then please can you tell me which operating system u use and some of your computer specs.

Let me know if some of these steps solve your problem, ty.

toph3r
toph3r Question owner
more options

Hi imvolunteer,

Thanks for the prompt response. Unfortunately, all 3 options did not make any difference :(

I'm on Windows 7 64 bit, with a i7-930 processor, 4gb RAM, AMD HD 5700 graphics and SSD hard drive.

thanks

Chandan_Baba
Chandan_Baba
more options

Scan firefox for Malware ,it seems that there is some addon/toolbar installed which causes this crash. (Bugs showing Yandex bar is one of toolbar which causes for the crash.) Use any Good Scanner malwarebytes or Microsoft Security and scan the system. Try uninstalling incompatible toolbars/plugins from firefox.