I cannot open a firefox browser on my computer.
Every time I try to open Mozilla Firefox, an error text box appears. It says, "Profile Missing: Your Firefox profile cannot be loaded. It may be missing or inaccessible." I tried reinstalling Firefox, but I do not know how to fix the problem.
Every time I try to open Mozilla Firefox, an error text box appears. It says, "Profile Missing: Your Firefox profile cannot be loaded. It may be missing or inaccessible." I tried reinstalling Firefox, but I do not know how to fix the problem.
All Replies (2)
Here is a picture of the error message.
You need to locate the profiles.ini file or use the Profile Manager to create a new profile.
See:
This is usually caused by a problem with the profiles.ini file.
You can use one of these to make Firefox create a new default profile or reuse an existing profile:
- Delete the profiles.ini file to force Firefox to create a new default profile
- Use the Profile Manager to create a new profile
If you still have an existing profile then click "Choose Folder" in the PM and select the location of a lost profile and recover this profile.
You should find the profiles.ini file in this hidden location:
- Windows: %AppData%\Mozilla\Firefox\
*C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\ - Mac: ~/Library/Application Support/Firefox/
- Linux: ~/.mozilla/firefox/
If clearing the profiles.ini file isn't working then also check the location of the cache files.
- Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\
- Mac: ~/Library/Caches/Firefox/Profiles/
- Linux:~/.cache/mozilla/firefox/