Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to send emails

  • 1 پاسخ
  • 2 have this problem
  • 3 views
  • آخرین پاسخ توسّط Wayne Mery

more options

Hi, I am using Thunderbird 102.3.0 on my Laptop. I also use Firefox as my browser. Until recently I have had no problem sending emails. After updating my TalkTalk settings (as per their email) I cannot send but can receive emails. I have checked my settings with a friend who uses Tunderbird, Firefox and TalkTalk. The settings are identical and he has no trouble sending or receiving emails. When I send an email I get a message "Login to server smtp.talktalk user name john.cuth failed." There are three boxes Retry, Enter New Password, Cancel. I entered my normal password but it was not accepted. I then got a message "Sending of the message failed. Unable to authenticate to outgoing server (SMTP) smtp.talktalk.net. Please check the password and verify "Autentification method" in "Account Settings / Outgoing server (SMTP)." I have no difficulty sending or receiving emails on my iphone or Fire tablet. I have used Thunderbird for many years without any trouble. I have posted, on the Firefox support, problems accessing my TalkTalk mail directly or when logged into my TalkTalk account. TalkTalk seems to think that it is a Mozilla problem. If anyone is having a similar problem or knows how to solve the situation, I would be most grateful. Many thanks, John

Hi, I am using Thunderbird 102.3.0 on my Laptop. I also use Firefox as my browser. Until recently I have had no problem sending emails. After updating my TalkTalk settings (as per their email) I cannot send but can receive emails. I have checked my settings with a friend who uses Tunderbird, Firefox and TalkTalk. The settings are identical and he has no trouble sending or receiving emails. When I send an email I get a message "Login to server smtp.talktalk user name john.cuth failed." There are three boxes Retry, Enter New Password, Cancel. I entered my normal password but it was not accepted. I then got a message "Sending of the message failed. Unable to authenticate to outgoing server (SMTP) smtp.talktalk.net. Please check the password and verify "Autentification method" in "Account Settings / Outgoing server (SMTP)." I have no difficulty sending or receiving emails on my iphone or Fire tablet. I have used Thunderbird for many years without any trouble. I have posted, on the Firefox support, problems accessing my TalkTalk mail directly or when logged into my TalkTalk account. TalkTalk seems to think that it is a Mozilla problem. If anyone is having a similar problem or knows how to solve the situation, I would be most grateful. Many thanks, John

All Replies (1)

more options

John, have you solved your problem??