Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can a recent update to Firefox prevent me from viewing my online bank statement? I never had this problem until July 4th.

more options

The problem began July 4th when I clicked on the link to login to my online bank account, as well as my identity theft login. The pages are blank. The tab reads mail...LhFD710hmPg. I now have to go to Internet Explorer to complete this function. I never encountered this problem.

When I receive job updates from Indeed and click on the job title to read more of the description, the page is blank.

The problem began July 4th when I clicked on the link to login to my online bank account, as well as my identity theft login. The pages are blank. The tab reads mail...LhFD710hmPg. I now have to go to Internet Explorer to complete this function. I never encountered this problem. When I receive job updates from Indeed and click on the job title to read more of the description, the page is blank.

All Replies (3)

more options

Hi, I understand that after the update that there are two webpages that appear blank. I am happy to help. Please first try these troubleshooting steps:

more options

jonesesther03 said

The problem began July 4th when I clicked on the link to login to my online bank account, as well as my identity theft login. The pages are blank. The tab reads mail...LhFD710hmPg. I now have to go to Internet Explorer to complete this function. I never encountered this problem. When I receive job updates from Indeed and click on the job title to read more of the description, the page is blank.
more options

When I returned to use the computer later in the afternoon and log in to some of the blank webpages, the problem seemed to correct itself.

Thanks for replying.

I will keep these sites for future use.