Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox update will not completely install. I have a screen capture showing it hanging at 15.8 out of 15.9 MB..

firefox1user
firefox1user
more options

Unable to completely download the firefox upgrade. For whatever reason it is not automatically updating it. I forced it this time and at the very end the progress wheel just spins and spins. (Happens on other web pages as well, specifically yahoo mail.) I am at 15.8 of 15.9 MB. I have Windows 7 on dial-up so obviously extremely slow download. I never use IE browser. I am unable to paste the screen cap of the dialogue box into this message showing the hang @ 15.8.

Thank you in advance for any help.

Unable to completely download the firefox upgrade. For whatever reason it is not automatically updating it. I forced it this time and at the very end the progress wheel just spins and spins. (Happens on other web pages as well, specifically yahoo mail.) I am at 15.8 of 15.9 MB. I have Windows 7 on dial-up so obviously extremely slow download. I never use IE browser. I am unable to paste the screen cap of the dialogue box into this message showing the hang @ 15.8. Thank you in advance for any help.

Chosen solution

Thank you for these suggestions. I will post the outcome as soon as possible.

Update: Following a restart of the computer it does now show I am up to date with FF 25.0 so I guess what was showing on the screen actually wasn't accurate, that it did complete the update. All I needed to do was restart. But the suggestions are helpful as it never occurred to me to upload it to a USB stick and then transfer it to my computer. The troubleshooting links I'm sure will be helpful in the future as well.

Thanks again.  :-)

Ler a resposta no contexto 👍 0

All Replies (3)

kobe
kobe
more options

I would just go to a local libary and download onto a USB drive, but you can try downloading the full installer.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

browser.download.manager.scanWhenDone

firefox1user
firefox1user Question owner
more options

Chosen Solution

Thank you for these suggestions. I will post the outcome as soon as possible.

Update: Following a restart of the computer it does now show I am up to date with FF 25.0 so I guess what was showing on the screen actually wasn't accurate, that it did complete the update. All I needed to do was restart. But the suggestions are helpful as it never occurred to me to upload it to a USB stick and then transfer it to my computer. The troubleshooting links I'm sure will be helpful in the future as well.

Thanks again.  :-)

firefox1user modificouno o