Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I am able to send messages with no problem, but when I try to receive mail, the server returns a message that the password has failed -how do I resolve?

  • 1 amsa
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga Matt

DChasse
DChasse
more options

I am able to send messages with no problem, but when I try to receive mail, the server returns a message that the password has failed -how do I resolve? I re-send my password and it will work maybe once every 10 times, but most of the time it does not work. If I can send messages with no problem, why can't I receive? We have not changed our password on the account with roadrunner - the other 2 mailboxes we use on this account work fine.

I am able to send messages with no problem, but when I try to receive mail, the server returns a message that the password has failed -how do I resolve? I re-send my password and it will work maybe once every 10 times, but most of the time it does not work. If I can send messages with no problem, why can't I receive? We have not changed our password on the account with roadrunner - the other 2 mailboxes we use on this account work fine.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To diagnose problems with Thunderbird, try the following:


If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.