Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I can't view YouTubes running the latest Firefox with the latest Adobe flash player on Window 8.

  • 6 amsoshi
  • 2 sa na da wannan matsala
  • 8 views
  • Amsa ta ƙarshe daga fostert

more options

Firefox downloaded 09/01/2014 Firefox Youtube plugin downloaded 09/01/2014 Adobe flash player updated 09/01/2014 Windows 8 updated 09/012014 hardware acceleration disabled Windows firewall disabled running on Samsung laptop (470R) Youtube video settings set to lowest resolution (240) All software not installed by Samsung or Mozilla has been removed cache cleared, cookies removed

Firefox downloaded 09/01/2014 Firefox Youtube plugin downloaded 09/01/2014 Adobe flash player updated 09/01/2014 Windows 8 updated 09/012014 hardware acceleration disabled Windows firewall disabled running on Samsung laptop (470R) Youtube video settings set to lowest resolution (240) All software not installed by Samsung or Mozilla has been removed cache cleared, cookies removed

All Replies (6)

more options

I suggest you to downoad and re install the flash plugin using Adobe's test page (http://www.adobe.com/software/flash/about).

If the plugin is installed but may be disabled, you may face the problem. Check the plugin is enabled by going to Tools followed by Add-ons and check under the Plugin panel.

If you have already tried this method, then you may try resetting firefox by:

  1. Clicking on Help and then select Trouble Shoot Information
  2. Then click on Reset Firefox button on right-top corner

Hope it works for you!

An gyara daga neosp

more options

Have you tried to Start Firefox in Safe Mode? {web link}

more options

There is no 'help' button. I have "New Window", "New Private Window", "Save Page", "Print", "History", "Full Screen", "Find", "Options", "Add-ons", and "Developer". Which one should I chose?

more options

It would be helpful if there were a "help" button. What do I have to do to get one of those?

more options

Reset Firefox {web link} is a LAST RESORT ! !

Reset Firefox -- easily fix most problems

If you're having problems with Firefox, resetting it can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks and open tabs.


Open a new tab or window. type about:support in the address box and press enter. Or Press the Alt or F10 key to bring up the tool bar. Then Help > Troubleshooting Information.

more options

Alt F10 does nothing.