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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox start page won't load properly

  • 2 amsoshi
  • 7 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga KatyG

KatyG
KatyG
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After the latest Firefox update, when I click on the icon to start it, I just get a black screen come up. I tried uninstalling Firefox, and then downloading it again, but get the same problem. I have Windows 7 on a laptop.

After the latest Firefox update, when I click on the icon to start it, I just get a black screen come up. I tried uninstalling Firefox, and then downloading it again, but get the same problem. I have Windows 7 on a laptop.

Mafitar da aka zaɓa

hello KatyG, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Karanta wannan amsa a matsayinta 👍 1

All Replies (2)

philipp
philipp
  • Moderator
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Zaɓi Mafita

hello KatyG, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

KatyG
KatyG Mai mallakar tambaya
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Thank you so much PhilipP - that worked a marvel!