Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Cannot quit

  • 1 amsa
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga cor-el

rpb32
rpb32
more options

About 1 month ago, I was using firefox on my macbook when I got an unresponsive script message, which was not out of the ordinary, except when I went to either stop the script or continue, firefox was completely frozen and has been for this last month. I cannot quit firefox, I still cannot select either stop script or continue and I cannot uninstall firefox. Since it has frozen, I have had to use safari and now that I need to update my Flash, I am unable to do so without quitting firefox which I cannot do. Any suggestions?

About 1 month ago, I was using firefox on my macbook when I got an unresponsive script message, which was not out of the ordinary, except when I went to either stop the script or continue, firefox was completely frozen and has been for this last month. I cannot quit firefox, I still cannot select either stop script or continue and I cannot uninstall firefox. Since it has frozen, I have had to use safari and now that I need to update my Flash, I am unable to do so without quitting firefox which I cannot do. Any suggestions?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

In case you are using "Clear history when Firefox closes" then try to exclude items like the cookies to see if that helps.

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, passwords, and other website specific data.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check for problems with the places.sqlite database file in the Firefox profile folder.