Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Can I sync bookmarks to the same computer after it has been reset?

  • 5 amsoshi
  • 1 yana da wannan matsala
  • 20 views
  • Amsa ta ƙarshe daga FredMcD

more options

I have a laptop which recently had to be reset to factory defaults, and I can access the bookmarks from before it crashed through firefox on my phone. However, I can't get them to sync to the new instal of Firefox on my laptop now that it has been reset. If I try to synchronize it, I get the bookmarks from a desktop I have used sync on once as a demonstration.

Is there any way to access the bookmarks from before the crash, other than through my phone?

I have a laptop which recently had to be reset to factory defaults, and I can access the bookmarks from before it crashed through firefox on my phone. However, I can't get them to sync to the new instal of Firefox on my laptop now that it has been reset. If I try to synchronize it, I get the bookmarks from a desktop I have used sync on once as a demonstration. Is there any way to access the bookmarks from before the crash, other than through my phone?

All Replies (5)

more options

https://support.mozilla.org/en-US/kb/how-do-i-set-up-firefox-sync

Sounds like you're using the wrong Firefox account?

more options

Make sure that you use the same Sync account on both computers. Also make sure to use a recent Firefox version.

Firefox 29 and later versions use a new Sync version that use a Firefox account and only require to enter the name and password and you no longer need to enter a Sync (recovery) key (the Sync key is automatically generated from the password of the Firefox account).

more options

Thank you all. It wasn't the wrong account, I had changed my password and not updated my phone - it synced fine once I did that. Sorry for wasting your time!

more options

These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences

more options