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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

When opening an backed up profile only see 'cache' files in local folder pane

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  • 1 yana da wannan matsala
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  • Amsa ta ƙarshe daga Matt

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I am trying to restore an old profile. The profile is 4-5 years old. I created a new profile using the Profile Manager and have pasted the old files into the new profile folder. When I start Thunderbird the files that appear in the Local Folders pane are not recognizable to me.

I am trying to restore an old profile. The profile is 4-5 years old. I created a new profile using the Profile Manager and have pasted the old files into the new profile folder. When I start Thunderbird the files that appear in the Local Folders pane are not recognizable to me.
Hoton allon fuska da aka liƙa

An gyara daga banditdog

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you have pasted your data into the wrong place, so it is displaying profile file names as folders.