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Why does firefox crash so often (3 times an hour) for me and everyone I know?

druisi
druisi
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I used to love firefox. Since about November of last year it has been crashing constantly. The browser goes black, all images turn black and it hang my computer up. Confirmed it was firefox by using both chrome and opera. I cannot believe how sh***y your product has become.

I used to love firefox. Since about November of last year it has been crashing constantly. The browser goes black, all images turn black and it hang my computer up. Confirmed it was firefox by using both chrome and opera. I cannot believe how sh***y your product has become.

All Replies (2)

user633449
user633449
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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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You also might check for updates to your graphics driver software. Unexpected display glitches like all images turning black can indicate that Firefox is no longer compatible with your present version. Our support article has suggestions for doing updates: Upgrade your graphics drivers to use hardware acceleration and WebGL.