Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Update to 40.0.3 keeps coming back (had same problem with 39.something).

  • 1 amsa
  • 1 yana da wannan matsala
  • 9 views
  • Amsa ta ƙarshe daga Scribe

NauticalNeilP
NauticalNeilP
more options

When i was asked to upgrade to 39.something (don't remember exact version), i performed this upgrade. After the upgrade, I could not run Firefox without a reboot (it would start and hang, leaving processes running but no active window). After reboot, Firefox would run. Received repeated requests to do the same upgrade. Same results. Finally, un-installed Firefox and re-installed then current version. Now having same problem with 40.0.3. How can I fix this?

When i was asked to upgrade to 39.something (don't remember exact version), i performed this upgrade. After the upgrade, I could not run Firefox without a reboot (it would start and hang, leaving processes running but no active window). After reboot, Firefox would run. Received repeated requests to do the same upgrade. Same results. Finally, un-installed Firefox and re-installed then current version. Now having same problem with 40.0.3. How can I fix this?

All Replies (1)

Scribe
Scribe
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.