Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

my computer keeps hanging ( non-responsive) but only on certian websites . any sugestions?

  • 5 amsoshi
  • 2 sa na da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga FredMcD

more options

about 2 days ago my computer just started randomly freezing , hanging up ! and is now randomly crashing from time to time ! exspecialy when i visit certian webpages (primewire.com, e-bay, facebook) i have triedrestarting my pc, troubleshooting , and even deleting firefox and reinstalling it but nothing seems to help! any sugestions you might have would be greatly apreciated !

i am running W8 and my HP is not even 4months old

about 2 days ago my computer just started randomly freezing , hanging up ! and is now randomly crashing from time to time ! exspecialy when i visit certian webpages (primewire.com, e-bay, facebook) i have triedrestarting my pc, troubleshooting , and even deleting firefox and reinstalling it but nothing seems to help! any sugestions you might have would be greatly apreciated ! i am running W8 and my HP is not even 4months old

All Replies (5)

more options

Start Firefox in Safe Mode and restart firefox. does problem still there ? Also check with Turn Hardware acceleration off ,does it make some change ? Update "System graphics driver " and see whether it makes any differences or not ?

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options

bp-d54fd538-e046-49df-8a56-fceb62150927 9/27/2015 2:43 AM bp-a81f9725-f954-4c97-99fc-b62b22150927 9/27/2015 2:34 AM bp-817b165a-d956-4db2-b669-cab812150928 9/27/2015 1:13 AM bp-5913ffe3-60c6-4024-9c9f-e97852150927 9/27/2015 1:13 AM bp-515237fe-fbd5-4f35-867a-f897d2150927 9/27/2015 1:13 AM bc73f3a0-2ae7-4fe5-9c20-b0c3abb3bc68 9/27/2015 1:12 AM 78208ee3-f3b8-4661-9115-6d3e4b555af8 9/27/2015 1:11 AM d4689da4-2e5f-4da3-810b-93695181c4dc 9/27/2015 1:11 AM bp-35d62ea2-43a1-45b6-9054-0e7032150928 9/27/2015 1:11 AM bp-ad0ca8f8-d8f2-431c-8052-22a3e2150927 9/27/2015 1:11 AM 8c25fa61-f351-46b1-9d76-450f5cbda232 9/27/2015 1:10 AM ec200ea8-639c-4b1e-94dd-2091afeaaab5 9/27/2015 1:10 AM bp-a960ec6c-04bd-4325-b106-852d52150927 9/26/2015 9:34 PM

An gyara daga cor-el

more options

i hope i did that right?

more options

That was well done.

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.


The crash report flagged these programs;

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

Igdumd32.dll = Intel Graphics Accelerator Drivers ++++++++++++++++++++++++++++++++++++++++ bp-817b165a-d956-4db2-b669-cab812150928 bp-5913ffe3-60c6-4024-9c9f-e97852150927

Signature F1398665248

Process Type plugin Shockwave Flash Version:19.0.0.185

Attention Sumo's, there are 15 Related Bugs


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: