Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Plugin check says WacomTabletPlugin needs update when it is connected, but the plugin needed is unrelated

  • 3 amsoshi
  • 1 yana da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga mamiller

mamiller
mamiller
more options

When I load my home page, http://www.phylo.org there is a flash plugin that runs. When my Wacom tablet is connected, I am prompted to update the wacom dynamic link library. When I click update, the plugin disappears (I mean it is not displayed in the web site, and there is no error message, just a blank space). When the Wacom tablet is is disconnected, the plugin runs normally. I wonder what the conflict is, and how to resolve it. I can just unplug the tablet evey time I start FF, but that seems inelegant.

When I load my home page, http://www.phylo.org there is a flash plugin that runs. When my Wacom tablet is connected, I am prompted to update the wacom dynamic link library. When I click update, the plugin disappears (I mean it is not displayed in the web site, and there is no error message, just a blank space). When the Wacom tablet is is disconnected, the plugin runs normally. I wonder what the conflict is, and how to resolve it. I can just unplug the tablet evey time I start FF, but that seems inelegant.

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Is this problem with a plugin check on that site, or Mozilla's plugin checker (https://www.mozilla.org/plugincheck/)?

As far as I know. Mozilla's plugin checker site doesn't have data for that particular plugin, so you would always get an indication that you need to research it...

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I suppose I should also mention that it's not a bad idea to check with Wacom for updates related to your tablet if you haven't done so within the past year. I mean by visiting their website or using their software instead of trying to update through the Flash application on the web page.

mamiller
mamiller Mai mallakar tambaya
more options

Thanks jscher2000 for your thoughts. I am afraid I did not describe my problem very accurately; it seems FF was looking for a plugin to play the flash content; and for some reason it thought it should seek it from a Wacom dll library when the tablet was attached. This wasn't working

I solved the problem (so far) by uninstalling FF and the tablet driver; then reinstalling FF, adding a new flash plugin and a new Wacom tablet driver. Everything seems happy now.