We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

cannot display attachments or pictures even when setting is to allow it

  • 1 amsa
  • 1 yana da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga Toad-Hall

jwdw
jwdw
more options

when viewing a mail I cannot open or see the attachments or and when trying to view them I get a windoiws thats is telling : this attachment seems to be emty, check with the sender . attachments can be removed by firwall or antivirus programs.

But when using ms-outlook on the same computer the attachments ( any ) or pictures show no problem showing. On a different computer using the same accounts and thunderbird this problem isn't there . Installation procedure has been the same.

I cannot find any solution for this on the webpages. I did set thunderbird to show all attachments and pictures.

why is this behaviour so different and what could be the solution ?

thanks

when viewing a mail I cannot open or see the attachments or and when trying to view them I get a windoiws thats is telling : this attachment seems to be emty, check with the sender . attachments can be removed by firwall or antivirus programs. But when using ms-outlook on the same computer the attachments ( any ) or pictures show no problem showing. On a different computer using the same accounts and thunderbird this problem isn't there . Installation procedure has been the same. I cannot find any solution for this on the webpages. I did set thunderbird to show all attachments and pictures. why is this behaviour so different and what could be the solution ? thanks

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Please provide some info on a few things.

Are those messages with 'empty' attachments in the 'Inbox' or have they been moved or filtered to another folder?

If moved/filtered to another folder: test 1: right click on folder and select' Properties' click on 'Repair folder' button and click on OK. retry to open attachment.

test 2: Move email back to Inbox and retry to open attachment.

Please report back on results.


Right click on mail account in Folder Pane and select 'Settings' Select ; 'Sychronisation & Storage' for the imap mail account

Is 'don't download messages larger than eg: 50kB' selected?

In 'Tools' > 'Options' > 'Advanced' > 'General' tab clickon 'Config Editor' button - it will tell you to be careful :)

in top search type : on_demand look for this line: mail.server.default.mime_parts_on_demand Is it set to 'true' or'false' ?