Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

  • 4 amsoshi
  • 2 sa na da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga glubash

more options

Hello. For some reason I can't get Firefox started this morning. It crashes immediately upon startup. Specifically, after a refresh, a window pops up for about 1 second with two tabs displayed but then everything shuts down. I'm not sure if the second tab is a clue or not. When it starts normally, it is set to start up with one tab (about:blank).

I have tried the following:

1. Safe Mode 2. Refresh 3. Reinstall (twice)

Using version 44 on a Windows 7 PC. My latest crash report ID is: Crash ID: bp-b5419d9e-13ec-4862-9b51-379a82160205

Any other suggestions on other things to try?

Thank you! glubash

Hello. For some reason I can't get Firefox started this morning. It crashes immediately upon startup. Specifically, after a refresh, a window pops up for about 1 second with two tabs displayed but then everything shuts down. I'm not sure if the second tab is a clue or not. When it starts normally, it is set to start up with one tab (about:blank). I have tried the following: 1. Safe Mode 2. Refresh 3. Reinstall (twice) Using version 44 on a Windows 7 PC. My latest crash report ID is: Crash ID: bp-b5419d9e-13ec-4862-9b51-379a82160205 Any other suggestions on other things to try? Thank you! glubash

Mafitar da aka zaɓa

Hi, this seems to be a problem with Websense Endpoint, so if you have it on your system or within your organization, perhaps you could if possible try disabling it.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Karanta wannan amsa a matsayinta 👍 1

All Replies (4)

more options

Just ran MalWareBytes. No items found. Also ran ccleaner with no improvements.

more options

Zaɓi Mafita

Hi, this seems to be a problem with Websense Endpoint, so if you have it on your system or within your organization, perhaps you could if possible try disabling it.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

more options

That did it!

Now that you've pointed me in the right direction, I found another report with a similar issue. Apparently, Endpoint doesn't support version 44 yet.

Workaround: Rename the Firefox.exe file. Firefox2.exe worked just fine for me.

Thank you!

more options