Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Some times when my wife trys to open a new email it vanishes from computer and mail server.

  • 1 amsa
  • 1 yana da wannan matsala
  • 9 views
  • Amsa ta ƙarshe daga christ1

bob_garlick13
bob_garlick13
more options

Sometimes when my wife has attempted to open a new email on her laptop the email dissapears when she clickes on the subject and cannot be found in any folder including the Trash. When this happens it also is removed from the server. If she deletes an email normally it is moved to the Trash folder. OS is windows 7, Thunderbird is version 38.6.0, mail server is set to IMAP. This problem seems to be random, an email from a sender may open normally while the next email from the same sender is deleted.

Sometimes when my wife has attempted to open a new email on her laptop the email dissapears when she clickes on the subject and cannot be found in any folder including the Trash. When this happens it also is removed from the server. If she deletes an email normally it is moved to the Trash folder. OS is windows 7, Thunderbird is version 38.6.0, mail server is set to IMAP. This problem seems to be random, an email from a sender may open normally while the next email from the same sender is deleted.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

http://kb.mozillazine.org/Disappearing_mail