Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

46.0 with Win7 crashes within a couple of minutes using Gmail - memory issue error message?

  • 4 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga ardee

ardee
ardee
more options

I recently upgraded OS from Vista to Win 7 Enterprise (like Pro); I added 4 Gb of RAM at the same time for a total of 6. I am using a Thinkpad T500 with 64-bit duoprocessor. My Firefox is current.

Seems I am having issues with GMail alone - at least Firefox only crashes using GMail when I am writing a new message! It happens frequently after about 60-90" of typing. I either get a Firefox crash report box, nothing, or an OS message that says: "The instruction at 0x77e1e43e referenced memory at 0x0eeaa8e8. The memory could not be read. " Sometimes the referenced numbers differ eg 0x77e2ba86 and 0x00000024

Any suggestions gratefulyl received & appreciated as this is very frustrating/annoying! At least GMail usually saves what I am drafting.

I recently upgraded OS from Vista to Win 7 Enterprise (like Pro); I added 4 Gb of RAM at the same time for a total of 6. I am using a Thinkpad T500 with 64-bit duoprocessor. My Firefox is current. Seems I am having issues with GMail alone - at least Firefox only crashes using GMail when I am writing a new message! It happens frequently after about 60-90" of typing. I either get a Firefox crash report box, nothing, or an OS message that says: "The instruction at 0x77e1e43e referenced memory at 0x0eeaa8e8. The memory could not be read. " Sometimes the referenced numbers differ eg 0x77e2ba86 and 0x00000024 Any suggestions gratefulyl received & appreciated as this is very frustrating/annoying! At least GMail usually saves what I am drafting.

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

ardee
ardee Mai mallakar tambaya
more options

Thanks for the prompt response. Here are teh crashes for yesterday and so far today: bp-5c467b90-55c6-4744-a09f-6ff2e2160428 4/28/2016 11:14 AM bp-5cc84cd1-15f0-4bc5-823f-7cc412160428 4/28/2016 11:11 AM bp-7453ad5e-3034-485b-bb64-1180a2160428 4/28/2016 10:00 AM bp-995057b7-685a-452d-a0cc-c73bc2160428 4/28/2016 9:58 AM bp-069d3ef3-0ac2-4c8f-85b0-560d42160428 4/27/2016 6:45 PM bp-ebcf0ed9-1783-47fa-b68d-af1622160427 4/27/2016 4:15 PM bp-0959d102-c6b4-404a-b355-114142160427 4/27/2016 10:17 AM

ardee
ardee Mai mallakar tambaya
more options

Getting worse folks ..... four times in the past 90' or so: bp-e79c3ad5-2990-4ee4-b063-999162160429 4/29/2016 10:42 AM bp-9d0114c6-4591-435e-a31e-994812160429 4/29/2016 10:40 AM bp-ae2b8e34-858c-4232-b8ea-a4e602160429 4/29/2016 9:08 AM bp-0df83ccc-496c-421f-a9b5-0c4562160429 4/29/2016 8:50 AM

ardee
ardee Mai mallakar tambaya
more options

Three in 14' and one more 20' later that has not registered yet. Reluctantly, I am shifting to Chrome. Please be in touch so I can return to my much preferred browser:

bp-27c71a7c-b405-4558-8f01-6d5792160430 4/29/2016 5:48 PM bp-d1752b1b-7b44-458e-9f97-c52102160430 4/29/2016 5:39 PM bp-232b7160-1401-4dd6-8c38-b136a2160430 4/29/2016 5:34 PM