Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

How can I cause Firefox to act like other browsers?

  • 1 amsa
  • 1 yana da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga cor-el

robmm76
robmm76
more options

When I try to read my e-mail through Outlook the hot keys do not work. I have to mouse click on the message before the keys work (escape, delete, page up/dn, up/dn, etc.). Apparently focus has been lost. Sometimes after focus has been regained the keys will work for several messages. Sometimes I have to click on each message before the keys work. I don't have this problem with IE or Chrome.

When I try to read my e-mail through Outlook the hot keys do not work. I have to mouse click on the message before the keys work (escape, delete, page up/dn, up/dn, etc.). Apparently focus has been lost. Sometimes after focus has been regained the keys will work for several messages. Sometimes I have to click on each message before the keys work. I don't have this problem with IE or Chrome.

All Replies (1)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

You can check for issues caused by plugins.

  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools > Add-ons > Plugins)
  • plugins are not affected by Firefox Safe Mode

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window