Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox won't open dialog boxes (example: Trying to add attachment to e-mails or upload photos to facebook)

  • 3 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga FredMcD

rjones2351
rjones2351
more options

This has been an issue for me for months. Whenever I try to open a dialog box for attaching a document to an e-mail or upload photos to Facebook. I just refreshed Firefox and now I can drag/drop attachments into gmail, but when I click the attach icon Firefox crashes. Help is appreciated.

This has been an issue for me for months. Whenever I try to open a dialog box for attaching a document to an e-mail or upload photos to Facebook. I just refreshed Firefox and now I can drag/drop attachments into gmail, but when I click the attach icon Firefox crashes. Help is appreciated.

All Replies (3)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
rjones2351
rjones2351 Mai mallakar tambaya
more options

Safe mode does not solve my problem. Here are the crash reports:

bp-046998af-e8a0-480d-95b8-0e3122160909 9/9/2016 12:06 PM bp-e2bb10c5-9c08-4400-9ba5-089672160909 9/9/2016 9:15 AM bp-09512593-2288-4637-8c5b-65d0b2160909 9/9/2016 9:13 AM bp-c4cd107e-3edb-49e0-877a-1b2722160909 9/9/2016 9:03 AM bp-17f1b6b4-6fef-4bbe-8144-0a47e2160909 9/9/2016 9:02 AM bp-89abf91c-6b7d-4242-a5f5-0e47a2160909 9/9/2016 7:02 AM bp-4bb1471b-3994-4389-8b67-cacbe2160903 9/3/2016 3:31 PM bp-811fef18-3c76-42bd-b8b9-b38c12160903 9/3/2016 3:29 PM bp-e31915a3-10da-4818-9aab-edc232160828 8/28/2016 3:23 PM bp-5cf29969-666e-4d1b-a64f-f5a682160816 8/16/2016 1:53 PM bp-dedcbea3-c3af-4466-95e7-cd8762160628 6/28/2016 8:45 AM bp-d71e1993-7f3b-42f0-a558-791a82160623 6/23/2016 2:07 PM bp-7a5cecda-18fc-4afe-b919-734102160606 6/6/2016 3:26 PM bp-e719a8f9-d220-46ed-95ad-f1bdc2160526 5/26/2016 1:14 PM bp-fb472049-e9f2-448e-adb1-34ad12160526 5/26/2016 10:20 AM bp-9bbe90fd-bf68-4057-b6bf-e1d2f2160526 5/26/2016 10:15 AM bp-6621a0d9-dcb3-4fa8-92e9-e9c4f2160526 5/26/2016 9:52 AM bp-eebe73d7-098e-47aa-b9c3-2cbb92160517 5/16/2016 10:15 PM

FredMcD
FredMcD
more options

The reports don't show much.

I've called for more help.

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia